How Do You Review a Business on Facebook
How to Get Reviews on Facebook
A Quick & Piece of cake Guide to Getting Facebook Reviews for Your Business
Permit's cut straight to the hunt: as a business owner, you've got enough on your plate without trying to figure out how to get customer reviews on your company Facebook page.
When you're busy running a business, yous don't take the time to search for the answers you demand to teach yourself how to set upwardly your Facebook page to receive reviews, how to get a Reviews tab to evidence upwardly on your contour, how to bank check and respond to reviews, or (nearly importantly) how to solicit reviews from your customers in the beginning place.
That'due south why our social media marketing squad put together this quick and easy guide to getting reviews on Facebook, which includes step-by-step instructions from starting time to cease! We'll help you complete all the steps we only listed higher up equally simply and efficiently as possible.
Why Online Reviews Are Important for Businesses
These days, when consumers are looking for a concern to provide a service for them, one of the first things they practise is expect to the internet for guidance. Allow's say that a homeowner has a plumbing emergency. That homeowner might grab her phone and search "best plumber most me," and she'd exist met with a whole host of search results of plumbers in her area claiming to be the best in the business concern.
And then, who is that homeowner going to wait to for guidance on which plumber to choose? Other homeowners! She is very likely going to check out reviews from other homeowners who have worked with that plumber in the past to meet if they had positive things to say about the experience. According to a recent study, 57 percent of consumers concord that seeing positive reviews and praise well-nigh a visitor on social media would influence their opinion of that business concern, and 40 percent of consumers surveyed say that have actually called a company's competitor based on their reputation on social media.
What'southward this mean for yous as a business owner? Well, if your competitors have tons of positive reviews on Facebook, just your own Facebook page is lacking in the reviews section, you may be losing leads and sales to your competition.
How to Enable Reviews on Your Facebook Business organisation Page
- Go to your company's Facebook page in Facebook Business Managing director.
- On the white bar at the top of the folio, in the upper right-hand corner, click Settings.
- In the main list, click Reviews.
- Select Let visitors to review this Page, then Save Changes.
How to Become the Reviews Tab to Show Upward on Your Facebook Business concern Page
- Become to your company'due south Facebook page in Facebook Business concern Manager.
- On the white bar at the top of the folio, in the upper right-hand corner, click Settings.
- In the navigation bill of fare on the left-paw side, click Edit Page.
- Y'all should run into Templates and Tabs. Nether Tabs, you'll come across an pick to Use default tabs. Turn this option on (You will now be able to choose which tabs you want to show up on your Facebook business page.)
- For your reviews to prove upward, click Add a Tab, then you lot'll see Reviews in the menu. Click on Add Tab, then click Shut.
- At present in your Tabs menu, next to Reviews, yous'll come across a button that says Settings. Click on this and brand sure that where it says Reviews Tab is Visible, the switch is turned ON, so click Relieve.
How to Check & Respond to Facebook Reviews for Your Concern
This is 1 thing that a lot of business organization owners forget almost: now that you've gotten the reviews, you need to respond to them! Whether they're positive or negative reviews, the best practice is to answer to each 1 of them individually (and preferably soon after they're posted).
When customers encounter that you monitor and respond to reviews, they're more likely to leave a positive review for your services. And, of course, if a customer does go out a negative review, you can have that opportunity to explicate the situation, repent, and resolve the consequence.
So, how practice y'all check for new reviews and so that you can answer to them in a timely manner? Well, if you set up the Reviews tab using the steps above, it's pretty simple.
- Go to your company's Facebook page in Facebook Business Director.
- If you've added the Reviews tab using the steps above, you lot should at present be able to click on Reviews in the left-mitt navigation card.
- One time you click Reviews, you'll exist able to see all of the reviews your company has received on Facebook. You tin can sort them by Well-nigh Helpful, Almost Recent, or by Star Rating. For the purpose of checking and responding, click on Almost Contempo.
- Now, y'all'll see your well-nigh recent reviews, as well as whatsoever comments you lot may or may not have left on those reviews once they were posted. For any reviews you haven't responded to, click in the box where it says Write a annotate… and blazon your reply.
If you're concerned about how to respond to any negative reviews your company receives on Facebook, check out this blog post on How to Respond to Negative Reviews for answers!
How to Get Customers to Leave Reviews for Your Business on Facebook
So, your company's Facebook page is set up to receive reviews, and you've got the Reviews tab showing upwardly on your profile. You've responded to all of the reviews you lot've received and so far, whether positive or negative. Now, the final question is: how exercise you become more customers to go out you positive reviews on Facebook?
- Email your customers. If y'all've got your past customers' e-mail addresses handy, transport a message asking them to review their experience with your company. If you lot don't take your customers' e-mail addresses, starting time collecting them from this signal forward, and send them an e-mail equally soon as possible after their service appointment requesting an online review (then that your company'southward groovy customer service is fresh in their minds). Be certain to include a link to your company's Facebook folio, and let them know they can just click "Reviews" and write their ain testimonial hands from there.
- Add a telephone call-to-action to your website. Designing and adding an eye-catching banner to your website inviting customers to review your visitor's work, then linking that banner to your Facebook page, is an easy way to get your customers to provide feedback on their experience with your business.
- Pay attending to what people are posting on your folio.If people are leaving comments (instead of reviews) nigh their experience with your visitor, you can reply and thank them for their feedback, then ask them if they could leave the same feedback in the Reviews tab and then that future customers can hands reference it.
- Make the process equally piece of cake as possible. Whether yous're emailing customers directly or asking for their reviews with a call-to-action on your website, the almost important thing is to brand the process super unproblematic for your customer. Provide the link to your Facebook page, and give clear directions on how to go out a review.
- Say thank you! Be certain to bear witness your customers how grateful y'all are for their feedback. Remind them that you value them as customers and that their feedback matters a groovy deal to you.
Or, Allow Blue Corona Manage Your Visitor's Online Reputation
Though we tried our best to make this guide to getting Facebook reviews as simple and efficient as possible, we realize that the procedure is withal pretty involved (and complicated). If you'd adopt to go out your online reputation management to the professionals, our team at Bluish Corona is here to help. Contact us online to learn more about our wide range of digital marketing services designed to help businesses like yours become equally many leads and sales as possible from the web.
Well-nigh The Author: Blue Corona's Editorial Staff is determined to assistance you lot increase your leads and sales, optimize your marketing costs, and differentiate your brand by passing on our tribal knowledge. The team vigilantly stays on summit of the latest in digital marketing, bringing you the peak insights with expert commentary. Want to see something on our blog you oasis't seen notwithstanding? Shoot the states an email and our marketing team will get to work.
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